North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and leading a dedicated team to achieve operational excellence. This role demands strong leadership, strategic planning, and a commitment to quality service delivery. What You'll Do: - You will manage and lead the service department to meet and exceed customer expectations. - You will develop and implement service strategies to improve efficiency and profitability. - You will coordinate with other departments to ensure seamless service operations. - You will monitor service metrics and prepare reports for senior management. - You will handle customer escalations and resolve service-related issues promptly. - You will train, mentor, and develop service team members to enhance their skills. - You will ensure compliance with company policies and industry regulations. - You will manage budgets and control costs within the service department. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership and team management skills. - You bring excellent communication and interpersonal abilities. - You bring proficiency in service management software and Microsoft Office Suite. - You bring a problem-solving mindset with the ability to handle customer issues effectively. Bonus Points If You Have: - Experience working with OEM clients or in the automotive industry. - Knowledge of Lean or Six Sigma methodologies. - Technical background or understanding of mechanical systems. - Experience in budget management and financial reporting. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible work schedules. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.