North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands strong leadership, operational expertise, and a commitment to excellence. What You'll Do: - You will manage and lead the service department to achieve operational goals and customer satisfaction. - You will coordinate with various teams to ensure timely and efficient service delivery. - You will develop and implement service policies and procedures to enhance productivity. - You will monitor service metrics and prepare reports for senior management. - You will handle customer inquiries and resolve service-related issues promptly. - You will train, mentor, and evaluate service staff to foster professional growth. - You will collaborate with sales and parts departments to optimize service offerings. - You will ensure compliance with safety and quality standards within the service department. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or automotive industry. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and make informed decisions. - Strong problem-solving skills and customer-focused mindset. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. Ready to Apply? Please submit your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.