North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands strong leadership, operational expertise, and a commitment to excellence. What You'll Do: - You will manage and lead the service department to achieve operational goals and customer satisfaction. - You will develop and implement service strategies to improve efficiency and quality. - You will oversee scheduling, workflow, and resource allocation to optimize service delivery. - You will build and maintain strong relationships with customers and internal teams. - You will monitor service metrics and prepare reports to inform management decisions. - You will ensure compliance with company policies and industry regulations. - You will coach and mentor service staff to enhance skills and performance. - You will collaborate with other departments to support overall business objectives. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership and team management skills. - You bring excellent communication and interpersonal abilities. - You bring proficiency in service management software and Microsoft Office Suite. - You bring a problem-solving mindset and the ability to work under pressure. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry regulations and compliance standards. - Certification in service management or related fields. - Familiarity with Lean or Six Sigma methodologies. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.