North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role is essential in maintaining the high standards and reputation of our client’s service department. What You'll Do: - You will manage and lead the service team to deliver exceptional customer service and operational efficiency. - You will coordinate service schedules, ensuring timely and quality service delivery. - You will develop and implement service policies and procedures to improve workflow. - You will handle customer inquiries and resolve service-related issues promptly. - You will monitor service metrics and prepare reports for senior management. - You will collaborate with other departments to enhance overall customer experience. - You will oversee training and development programs for service staff. - You will ensure compliance with safety and regulatory standards. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership skills with a proven track record of managing teams. - You bring excellent communication and interpersonal skills. - You bring proficiency in service management software and Microsoft Office Suite. - You bring problem-solving abilities and a customer-focused mindset. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Familiarity with Lean or Six Sigma methodologies. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer relocation assistance if applicable. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.