North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands a proactive leader who can manage resources efficiently while maintaining high service standards. What You'll Do: - You will lead and manage the service department to achieve operational excellence. - You will develop and implement service strategies that align with company goals. - You will oversee customer service processes to ensure timely and effective resolution of issues. - You will coordinate with other departments to optimize service delivery. - You will monitor service metrics and prepare reports for senior management. - You will manage and mentor service staff, fostering a collaborative and productive work environment. - You will handle escalated customer concerns with professionalism and urgency. - You will ensure compliance with company policies and industry regulations. What You Bring: - You have at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You possess strong leadership and team management skills. - You have excellent communication and interpersonal abilities. - You are proficient in service management software and Microsoft Office Suite. - You demonstrate problem-solving skills and the ability to work under pressure. Bonus Points If You Have: - Experience working with OEM clients. - Knowledge of Southeastern Ohio market and industry trends. - Certification in service management or related fields. - Bilingual abilities are a plus. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.