North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and leading a dedicated team to achieve operational excellence. This role demands strong leadership, strategic planning, and a commitment to quality service delivery. What You'll Do: - You will manage daily service operations to ensure efficiency and high-quality customer service. - You will lead, mentor, and develop the service team to meet performance goals. - You will coordinate with other departments to streamline service processes and improve customer experience. - You will monitor service metrics and implement improvements to enhance productivity. - You will handle escalated customer issues with professionalism and prompt resolution. - You will oversee service budgets and resource allocation to optimize costs. - You will ensure compliance with company policies and industry regulations. - You will contribute to strategic planning and service innovation initiatives. What You Bring: - You bring at least 5 years of experience in service management or a related field. - You have strong leadership skills with a proven track record of managing teams. - You possess excellent communication and interpersonal skills. - You have experience with service operations and customer relationship management. - You are proficient in using service management software and Microsoft Office Suite. - You have strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience in the OEM or manufacturing industry. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related professional training. - Experience with budget management and financial planning. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and paid time off. Ready to Apply? Please send your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.