North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the best fit for both candidates and clients. Role Overview: We are seeking a dedicated Service Manager for one of our OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and leading a team to deliver exceptional service quality. What You'll Do: - You will manage daily service operations to ensure efficiency and high-quality customer service. - You will lead, mentor, and develop the service team to achieve performance goals. - You will coordinate with other departments to streamline service processes and resolve issues. - You will monitor service metrics and implement improvements to enhance customer satisfaction. - You will handle escalated customer concerns with professionalism and promptness. - You will oversee service budgets and resource allocation to optimize operations. - You will ensure compliance with company policies and industry regulations. - You will contribute to strategic planning to support business growth and service excellence. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills to effectively interact with customers and internal teams. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and service metrics to drive decision-making. Bonus Points If You Have: - Experience working in the automotive or heavy equipment industry. - Knowledge of Lean or Six Sigma methodologies. - Familiarity with budgeting and financial management in a service environment. - Certification in service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. - We offer the chance to work with a respected OEM client and make a significant impact. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.