North American Electric Reliability Corporation

Compensation

Full Description

Our Company The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the Electric Reliability Organization (ERO) for North America, subject to oversight by the Federal Energy Regulatory Commission (FERC) and Provincial authorities in Canada. NERC's jurisdiction includes users, owners, and operators of the bulk power system, which serves nearly 400 million people. Our Mission The vision for the ERO Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. Your Impact The Manager, External Communication is a key member of NERC’s Communications team and plays a critical role in advancing NERC’s mission to assure the reliability, resilience, and security of the North American bulk power system. The person in this role is responsible for leading and executing high-quality external-facing communications that engage, inform, and educate stakeholders on NERC’s priorities and initiatives. This position requires a dependable self-starter who exercises sound judgment, operates independently, and balances strategic thinking with hands-on leadership. The Manager, External Communications, will lead a collaborative team, manage competing priorities, and build strong cross-departmental relationships to ensure communications are timely, accurate, and aligned with NERC’s strategic priorities. This position reports to the Director, External Communications. Your Role • Plan, lead, and execute innovative external communications activities in support of NERC’s strategic plan, priorities, and major initiatives, leveraging appropriate channels aimed at informing and engaging stakeholders. • Oversee the development of external-facing communications, including articles, statements, media releases, messaging, talking points, and digital content, and ensuring accuracy and clarity in alignment with the Communications Strategic Plan. • Lead and manage a team—Digital Content Specialist, two Communications Specialists—setting priorities, reviewing work, providing feedback, and ensuring timely delivery of high-quality work. • Coordinate with External Affairs teams, including Internal Communications, Publications, Digital Content, and Stakeholder Engagement, to support consistent communications that elevate the NERC message and promote key events, initiatives, speaking engagements, testimony, etc. • Partner closely with NERC’s subject matter experts and the communicators in NERC’s six Regional Entities to develop and implement effective communications strategies. • Coordinate with NERC’s Electricity Information Sharing and Analysis Center (E-ISAC) to ensure alignment with NERC communications messaging and policies. Handle all media inquiries on behalf of E-ISAC. • Support the Director, External Communications by assessing communications needs, recommending approaches, and developing targeted communications plans with clear timelines. • Analyze communications performance metrics and use insights to refine messaging, tactics, and strategies over time. • Oversee compilation of daily news monitoring and assist with media inquiries, tracking, and lists. • Develop and coordinate year-end and other summary communications reports, as assigned. • Other duties as assigned. Qualifications • Bachelor’s degree in communications or a related field. • Five-to-10 years of experience in a communications, public affairs, or public relations environment. Experience working in the electric industry or with the media is a plus but not required. • Excellent writing, editing, and verbal communications skills with the ability to produce publication-ready material. • Strong judgment and attention to detail. • Demonstrated leadership skills and initiative. • Familiarity with Optimizely content management system is a plus but not required. • Ability to comprehend highly technical subject matter and translate it into clear, accessible language for external audiences. • Proven ability to work in a collaborative, service-oriented team environment. • Proven ability to gain trust quickly and maintain confidentiality and credibility within the company, throughout industry, and when dealing with the media. Other • A background check will be conducted prior to employment. • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. • This position has been classified as exempt. • The position is based remotely but must be able to travel to NERC office in Washington, D.C., as well as other locations as needed. Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies. Our Culture Declarations • Everyone at NERC is a leader. • We are accountable personally and organizationally to deliver on commitments. • We develop ourselves and people in the organization to ensure that NERC realizes its strategic objectives. • We are resilient and adaptable to the challenges and needs of the business/people. • We exude a growth mindset and empower teams to take risks. • Build collaborative relationships within NERC, the ERO, and the stakeholders of NERC. • We exemplify NERC cultural behaviors: • Reward, high-quality, creative, and innovative work; • Attract, engage, and retain top talent; • Value and respect diverse perspectives; • Provide a safe, inclusive, and collaborative work environment; • Form strong relationships within the company, and with the ERO Enterprise; • We demonstrate curiosity in a wide variety of areas and are open to exploring new situations, knowledge and opportunities for growth and development; • We demonstrate an anticipatory mindset; preventing problems, and building contingencies where appropriate; and • We are champions for diversity and inclusion. Seeks out and values diverse perspectives.