Nolan & Cunnings, Inc.

Compensation

Full Description

Since 1920, Nolan & Cunnings has built its reputation on one principle: that our clients deserve accurate invoices, reliable service, and a partner they can count on. Our relationships are long-standing — many spanning decades — and they are the foundation of everything we do. The Director of Customer Success will be responsible for nurturing and growing those relationships. This is a senior leadership role for someone who understands that client trust is earned over time, and that it must be protected every day. PRIMARY RESPONSIBILITIES • Serve as the primary point of accountability for client satisfaction across Nolan & Cunnings’ established account base • Cultivate and strengthen long-term relationships with shippers, carriers, and key decision-makers at client organizations • Monitor service quality and proactively address client concerns before they become issues • Collaborate with operations and audit teams to ensure accuracy and timeliness in all client deliverables • Identify opportunities to expand services with existing clients in alignment with their evolving needs • Represent the company with professionalism and integrity at all levels of client engagement Pay: $80,000.00 - $100,000.00 per year Benefits: • Dental insurance • Health insurance • Life insurance • Paid time off • Retirement plan • Tuition reimbursement • Vision insurance Experience: • freight, logistics, or financial services: 7 years (Preferred) Work Location: Hybrid remote in Warren, MI 48092