Nivelo

Compensation

Full Description

About Nivelo Everyone deserves to be paid reliably. Nivelo's mission is to provide safe and instantaneous money movement for everyone. Our ambition is large - disrupting a $20 trillion infrastructure built 50 years ago. Our impact is even bigger - securing the most common and most important payment for most people in the world: their paycheck. Nivelo is the integrated payments platform that payroll brands use to move money quickly, digitally and securely to guarantee every dollar is delivered on time. We work with banks, payroll providers, and financial institutions to reinvent how businesses and individuals move money. Recently featured in J.P. Morgan's Payments Unbound Magazine as one of the top 5 fintechs making waves in NYC's booming payments ecosystem. The company is backed by investors such as FirstMark Capital, Parameter Ventures, Barclays Bank, and Anthemis that have taken countless companies to IPO (think Shopify and Airbnb). Investors also include experienced operators in the payment and risk space, including the COO of Stripe, Founder of Tenable, and senior operators at Chime, Stripe, Alloy, and Justworks. Learn more: Check out this recent interview on the Payrollin Podcast. The Opportunity We need someone who can step in as the CEO's operational partner and right-hand person. As our first Chief of Staff, GTM & Operations, you'll take ownership of the business operations, sales processes, and strategic initiatives that are currently on the CEO's plate, allowing them to focus on product development, fundraising, and high-level strategy. You'll be the person who ensures nothing falls through the cracks—from systematizing our sales processes and creating customer contracts to coordinating strategic initiatives across Product and Engineering to managing critical vendor relationships. You'll proactively build processes and infrastructure while also being reactive when urgent priorities arise. The CEO currently handles all sales conversations, contract negotiations, and customer relationships. You'll work closely with them to document what's working, create repeatable processes, and eventually take ownership of key parts of the sales motion. This isn't a traditional sales role—it's about building the infrastructure that will enable future GTM hires. This is a high-impact role where you'll touch every part of the business and have visibility into all company decisions. As we scale, this role has the potential to evolve into a senior leadership position (VP Operations, Chief Operating Officer, Chief Business Officer, or VP Revenue Operations). Location: US Remote Reports to: CEO Compensation: $145K–$180K + 0.5–1.0% equity Travel: ~5–10% (partner/client meetings, conferences) What You'll Do GTM & Sales Process Building (30%) • Systematize the sales motion: Shadow the CEO's sales conversations, document what's working, and create repeatable processes for lead management, qualification, and deal progression • Contract creation & negotiation: Draft, negotiate, and finalize customer contracts, partnership agreements, and MSAs. Ensure legal review and maintain contract repository • Sales enablement: Build materials that support the sales process (pitch decks, case studies, pricing sheets, proposal templates, ROI calculators) • Deal execution: Support or own customer conversations with banking and payroll partners; drive follow-through from verbal commitment to signed contract • Pipeline visibility: Create simple tracking mechanisms (spreadsheet or lightweight CRM) to maintain visibility into active opportunities, next steps, and deal status • Customer success foundation: Establish onboarding processes and ensure smooth handoffs from sales to implementation • Partnership support: Manage ongoing relationships with key banking and payroll partners, ensuring commitments are met and blockers are resolved • Foundation for future GTM: Translate what's working into documented processes that will enable hiring a dedicated sales or RevOps leader within 6–12 months Strategic Execution & Operations (40%) • Partner with the CEO on quarterly planning, goal setting, and company-wide strategic initiatives • Lead high-priority cross-functional projects across Product, Engineering, and Business; track decisions and drive them to closure • Own the weekly and quarterly operating rhythm; run leadership syncs and all-hands meetings • Build lightweight dashboards and reports that track key company metrics (ARR, burn rate, runway, hiring pipeline, product milestones) • Anticipate risks and remove blockers early—you're the company's air traffic controller • Support partnership discussions and client relationships, ensuring follow-through on commitments • Manage special projects for the CEO (fundraising preparation, board materials, strategic analysis) Business Operations & Administration (30%) • Own day-to-day operational execution: vendor management, contracts, bill payments, insurance renewals, compliance tracking • Ensure nothing falls through the cracks—from following up on signed agreements to making sure critical deadlines are met • Manage relationships with service providers (legal, accounting, HR/payroll, insurance) and ensure smooth operations • Build and maintain operational infrastructure: company documentation, process playbooks, internal systems • Own administrative workflows so the leadership team can focus on building the business • Coordinate office operations and team events (though we're remote-first) What Success Looks Like • In 30 days: • You've built relationships across the entire team and conducted a thorough audit of current business operations and sales processes • You've shadowed multiple CEO sales calls and documented the current sales approach • You've identified the top 5 operational gaps or inefficiencies and proposed solutions • You're managing day-to-day operational tasks (contracts, bills, vendor relationships) and closing open loops quickly • You've created or improved at least one key contract template (customer agreement, partnership MSA, or NDA) • You're running the weekly leadership sync and have established a clear agenda format • The CEO feels like they have a trusted partner who's taking things off their plate • In 60 days: • You've built a company dashboard showing key metrics (ARR, burn, runway, hiring, product milestones, active pipeline) that updates weekly • You've created a simple but effective pipeline tracking system and can provide clear status updates on all active deals • You've drafted and negotiated at least 2–3 customer or partnership contracts independently • You own 2–3 active customer or partner relationships and are leading conversations with confidence • You've established quarterly planning and goal-setting processes • You own 2–3 strategic cross-functional initiatives and are driving them forward independently • You're the go-to person for "how does this work?" and "who do we talk to about X?" • You've systematized core operational workflows (vendor payments, contract renewals, compliance tracking) • The team knows you as the person who makes things happen • In 90 days: • You're a trusted advisor to the CEO—anticipating operational risks, resolving blockers proactively, and ensuring strategic priorities translate into execution • You've documented the entire sales process from lead to close, creating a playbook that can be handed to future sales hires • You've built sales enablement materials (pitch decks, case studies, pricing sheets) that support consistent, professional customer conversations • The CEO can confidently hand you deals to own from initial conversation through contract signature • You've built repeatable processes for quarterly planning, board reporting, and strategic project management • You're supporting key partnership conversations and client relationships with professionalism and strategic thinking • The company operates more smoothly and efficiently than before you joined, with clear visibility into both operations and the sales pipeline What You've Done Must-Haves • 5-7+ years in consulting, investment banking, BizOps, or Chief of Staff/operations roles at early-stage startups (employee #5-30) or high-growth companies • Sales process experience: You've been close to B2B sales—either supporting sales operations, managing partnerships, or being involved in deal cycles. You understand how enterprise sales works and can systematize what the CEO is currently doing • 0→1 builder: You've created processes and systems in ambiguous environments and know how to bring order to chaos • Strategic + hands-on: Can lead a strategic planning session, draft a customer contract, and negotiate a vendor agreement the same day • Exceptional follow-through: You track commitments relentlessly and ensure nothing slips through the cracks across competing priorities • Analytics: Advanced Excel/Google Sheets; comfortable building financial models, dashboards, and pipeline tracking systems • Executive communication: Polished written and verbal skills; you can draft board memos, customer proposals, and manage complex stakeholder communications • High emotional intelligence: You're personable, read people and situations well, and build strong relationships across all levels. You can hold your own in customer and partner conversations • Project management excellence: You can juggle multiple strategic initiatives, keep everyone aligned, and drive projects to completion • B2B experience: Comfortable working with enterprise clients, financial institutions, or complex stakeholders Nice-to-Haves • Prior experience as Chief of Staff or early business operations hire (employee #5-20) at a B2B startup • Background in fintech, payments, banking, or financial infrastructure • Experience in sales operations, partnerships, or business development at a B2B company • Familiarity with CRM systems (HubSpot, Salesforce) and sales enablement tools • SQL skills or experience with business intelligence tools • Product mindset: You treat internal stakeholders as customers and build systems they'll actually use • Technical fluency: You can bridge business and engineering conversations, scope internal tools, and understand technical tradeoffs • Experience supporting fundraising processes (data room preparation, investor materials, due diligence) What You Don’t Need You don't need to have been a "Chief of Staff" before or have a specific job title. We're looking for someone who can think like a general manager, build systems from scratch, and thrive in the ambiguous middle of running a business—whether you come from consulting, banking, or early-stage startup operations. Why Join Nivelo: • Massive impact: Be the first business hire and shape how a critical financial infrastructure company goes to market • Career growth: This role will grow into a senior leadership position (VP Revenue Ops, Chief Business Officer, or similar) as we scale • Learn payments deeply: Become an expert in how money moves and shape payroll infrastructure nationwide • Exceptional team: Work with a small team of intelligent, kind people backed by world-class investors • Meaningful equity: As employee #1 on the business side, your 0.5-1.0% equity stake gives you real ownership in building critical financial infrastructure • Flexible: Work from wherever you work best. Our team is fully remote • Receive: • Generous stock option allotment • Health/vision/dental insurance options through Justworks • Access to an educational stipend to continue building your skills and knowledge At Nivelo, we are committed to maintaining and celebrating the diversity of race, gender, sexual orientation, religion, and ethnicity in our organization. 👉🏼 Send your resume / LinkedIn profile / personal website to careers@nivelo.io