NICE

Compensation

Full Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NiCE is seeking an attentive and goal-oriented person to join us as a Senior Professional Services Engineer. The Senior Professional Service Engineer (PSE) works as a member of the delivery team for remote product implementation, configuration, and integration of the NICE platform. The PSE is expected to provide technical expertise and contribution in technical aspects of the project. The PSE will work with the project team from the sales to services transition through project closure. How will you make an impact? Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs. Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center. Ensure that all components of the technical architecture are properly integrated and implemented. Communicate and reconcile any design flaws found during the delivery of NICE Solutions. Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment. Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology. Conduct systems testing for performance and reliability. Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate. Provide basic application overview, technical support, and technical quality control throughout all stages of the project. Effectively manage time, maintain regular communication, and updates to both customer and management. Flexibility towards after hours and weekend activities. Document and add lesson learned and resolutions to the NiCE Knowledge Base Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes. Have you got what it takes? Minimum 2 years’ experience with Product implementation & integration. Excellent English verbal and writing communication skills Microsoft SQL Server Installation and Configuration Microsoft Security – Active Directory, Security Policies, Hardening, Encryption Maintenance – Backups and Recovery, Security Network Principles – 7 Layer OSI Model, TCP, UDP Microsoft Windows Server Installation and Configuration – IIS Network Devices – NICs, Switches, Routers Troubleshooting – Sniffers and various other Network Testing and Analysis tools Scripting – Basic Query and Update knowledge Well versed with Customer engagement. Understanding Project Delivery working model & terms. Excellent communication and problem-solving skills Team Player – Proven ability to work in a team environment Ability to communicate with multi-cultural teams in other countries Able to learn and adapt a new technology independently and fast. Able to work in dynamic environments. Works methodologically and follows process Experience with Networking and IP/SIP communication analysis, strong telephony background, knowledge in IP communication Experience with Advanced Solutions – Recording/Telephony Integrations (PBX- Switch and ACD Vendors – Avaya, Cisco, MS Teams, and Amazon Connect), MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred) E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred. CCNA and MCSE Certifications preferred AWS, Azure, VMWare, and Citrix certifications and/or experience are a plus This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.