Director, Customer Success, CX
Compensation
$120K - 180K a year
Responsibilities
Lead strategic account engagement and manage the full post-sale customer lifecycle for top-tier enterprise clients using cloud-native AI-powered platforms.
Requirements
Bachelor’s degree required, MBA preferred, 10+ years in Customer Success or Account Management in SaaS, 5+ years with NICE CXone or similar platforms, and experience managing large global enterprise clients.
Full Description
Job Description: • Lead strategic account engagement across a portfolio of top-tier enterprise clients. • Deliver measurable value, accelerate adoption of cloud-native, AI powered platform, and drive long-term customer success and growth. • Act as a trusted advisor to C-level stakeholders, aligning innovative capabilities to customer business goals. • Build strong, enduring relationships with senior client executives. • Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal. Requirements: • Bachelor’s degree in Business, IT, or a related field required; MBA preferred. • 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS. • 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). • Proven success managing large, strategic enterprise clients with global footprints. Benefits: • Join an ever-growing, market disrupting, global company • Opportunity for career growth • Fast-paced, collaborative, and creative environment
This job posting was last updated on 10/21/2025
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