NextGen | GTA: A Kelly Telecom Company

Compensation

Full Description

Our client is looking for a Field Service Technician for a 2-month contract in Dublin, OH 43017. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Contract Duration: 2 months Required Skills & Experience • 2 years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with the ticketing system. • Strong customer service and communication skills, with the ability to remain calm under pressure. • Basic understanding of networking concepts and restaurant technology environments. • Ability to perform light physical/contractor tasks (drilling, mounting, etc.). • Willingness to work evenings and participate in an on?call rotation as needed. • Completion of account-specific training and network cable termination training. • Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly) • Active driver's license. • CompTIA A+ What You Will Be Doing • Provide exceptional customer service while supporting restaurant operators and staff. • Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment. • Resolve technical issues efficiently and clearly communicate solutions to customers. • Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements. • Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs. • Train restaurant employees for proper use of supported systems and equipment. • Diagnose and repair product failures; order and replace parts as needed. • Recommend appropriate products, services, or solutions based on customer needs. • Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration. • Follow established procedures and guidelines while working with minimal to no supervision. • Report to a Team Lead or Field Services Manager. Posted By: Joelyn Pasternack