NEWTON COUNTY SCHOOLS

Compensation

Full Description

Newton County Schools' Purpose: Newton County residents are proud of their growing school system. All Newton County schools meet the standards of the Georgia Department of Education and are fully accredited by the Southern Association of Colleges and Schools. Newton County students are recognized at the state and national level for excellence in academics, athletics, the arts and extra-curricular activities. All schools offer a wide array of programs, including services for both academically gifted students and students with disabilities. At Newton County Schools, we are committed to fostering a culture of service that empowers others to grow, rise, and give back – accelerating positive change within our community. We lead with heart to bring out the best in our people, which brings out the best in our schools. We do well so we can do good. Position Overview: In addition to managing a variety of administrative duties, the remote customer administration representative is in charge of delivering outstanding customer service. This position entails helping clients by promptly and effectively answering their questions, resolving their concerns, and fixing problems. By ensuring an exceptional client experience, your contributions will promote customer retention and positive service engagement. Principal Duties: Customer service: Respond to consumer questions in a courteous and professional way by phone, email, chat, or social media. Give concise details on the policies, programs, and services offered by Newton County Schools. Make sure every customer has a satisfying experience by interacting with them in a friendly and positive manner. Resolving Issues: Effectively identify and address client concerns by providing precise answers along with detailed instructions. When required, escalate complicated problems to the appropriate management for a speedy resolution. Follow up with customers to confirm that their issues have been fully addressed and resolved. Administrative Assistance: For ongoing development, keep thorough records of all communications with customers, grievances, and comments. In CRM systems, update customer accounts and precisely record resolutions. Monitor client feedback to spot trends and collaborate with the team to enhance procedures and services. Product Support & Knowledge: Keep abreast with Newton County Schools' rules, services, and programs to guarantee that clients are given accurate and updated information. To promote process enhancements and raise customer satisfaction, share insights from frequently asked consumer questions. Retaining Customers: By attending to their demands and providing specialized solutions that improve their experience, concentrate on keeping consumers. Develop enduring relationships with your clients by earning their confidence and consistently delivering outstanding service. Teamwork: Collaborate closely with internal departments (such as Technical Support, Admissions, etc.) to guarantee that client concerns are handled efficiently. To improve service standards, take part in team meetings, training sessions, and cross-departmental cooperation. Requirements: A high school degree or its equivalent is necessary. Citizenship, residency or work visa required. Excellent verbal and writing communication abilities, as well as the capacity to handle private material discreetly. Excellent organizational abilities, keen attention to detail, and the capacity to multitask in a hectic setting. It is advantageous to have knowledge of CRM systems and to be proficient with Microsoft Office (Excel, Word, and PowerPoint). a sincere interest in problem-solving, administrative assistance, and customer service. the capacity to work autonomously and fulfill deadlines in a remote setting. What We Offer: Hands-on experience in customer service operations within a dynamic and supportive educational environment. Exposure to customer support strategies and techniques to enhance satisfaction and retention. Opportunities for career growth with potential advancement into higher roles in customer support, education administration, or management. A collaborative team environment that prioritizes integrity, excellence, and mutual respect. Traits/Values We Seek: Integrity: Upholding ethical standards and professionalism in every interaction. Trustworthiness: Being dependable and earning the confidence of others. Excellence: Striving for top-quality service and performance. Responsibility: Taking ownership of your tasks and contributions. Accountability: A willingness to take responsibility for actions and results. Dignity: Treating others with respect and kindness. Respect: Treating others as you would like to be treated. Newton County Schools Values: Gratitude, Integrity, Fun, Teamwork, Excellence, Diversity & Respect, Innovation, Commitment, Humility Affirmative Action Statement: Newton County Schools is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.