New Charter Technologies

Compensation

Full Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. Summary The Technical Account Manager (TAM) serves as a trusted technical advisor and primary point of contact for Cyber74 customers. This role bridges pre-sales, delivery, and ongoing account management by ensuring customer needs are accurately scoped, proposals are aligned to technical and business objectives, and projects and renewals are successfully managed through completion. The ideal candidate is customer-focused, technically fluent, organized, and proactive in managing relationships, opportunities, and long-term customer satisfaction. Primary Responsibilities Serve as the relationship owner for assigned customer accounts. Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams. Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions. Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings. Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions. Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention. Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction. Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution. Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management. Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems. Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history. Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction. Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success. Preferred Skills & Experience Three or more years of experience in technical account management, solutions engineering, sales engineering, consulting, or a similar customer-facing technical role. Experience creating scopes of work (SOWs), proposals, or technical service documentation. Strong understanding of IT services, cybersecurity services, managed services, or consulting environments. Ability to translate business requirements into clear technical solutions and service offerings. Experience managing multiple customer accounts and priorities simultaneously. Strong written and verbal communication skills. Experience working with CRM platforms such as Salesforce or HubSpot. Expected Salary to begin at $90,000 Dependent on Experience. Education & Certifications (Preferred) A bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Information Systems, or a related field is preferred but not required. Equivalent professional experience in technical, security, or consulting roles will be considered in lieu of formal education. Professional certifications are preferred but not required. Cyber74 values practical, hands-on experience and the ability to effectively advise customers over credentials alone. Preferred certifications may include: CompTIA Security+ ITIL Foundation Cloud fundamentals such as AZ-900, SC-900, MS-900, or AWS Cloud Practitioner Candidates with partial, in-progress, or equivalent certifications are encouraged to apply. Preferred Attributes Highly motivated and eager to grow within offensive security. Highly organized and process-driven Affinity for technology Strong integrity with the ability to work in a highly confidential manner Collaborative and flexible with a consultative mindset Precise and detailed, delivering consistently high-quality results Comfortable in a balance of tactical and strategic focus Servant-hearted with a focus on improving the lives of our customers in every action and interaction Who We are: At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter Technologies, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter?