New Charter Technologies

Compensation

Full Description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At Olmec Systems, a New Charter Company, we are seeking an Helpdesk Analys (in other companies this person could hold the title of Managed Services Helpdesk Analyst,Helpdesk Support Specialist, IT Helpdesk Analyst) to deliver remote technical support and resolve client IT issues across managed environments. This is a full-time remote position. In this role, you will support client environments using Windows 10/11, Microsoft 365, Azure AD, and Intune while collaborating with internal engineers and client stakeholders to troubleshoot, resolve, and document technical issues. To be successful in this role, you own support tickets from intake through resolution while troubleshooting user, system, and network issues across Microsoft 365, Windows endpoints, and client infrastructure. Communicate clearly with non‑technical users, document solutions in PSA/RMM systems, and follow security best practices while supporting diverse client environments. General job duties include: Provide support for end users via phone, email, and remote tools Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, printers, and common business software Support basic networking issues such as connectivity, VPN, and DNS problems Handle user onboarding and offboarding including email setup, permissions, and workstation configuration Collaborate with other team members to ensure quick resolution and knowledge sharing Troubleshoot firewalls, switches, and other networking equipment Follow and implement security best practices across client environments Communicate effectively with clients, explaining technical solutions in clear, non-technical terms Maintain detailed documentation of work performed in ticketing and documentation systems Required Experience: Minimum of 3 years of experience working as a Helpdesk Analyst; MSP experience preferred Strong expertise in Windows desktop operating systems (Windows 10/11) Experience working with Microsoft 365, Azure AD, Intune, and related cloud services Solid understanding of firewalls (Meraki, SonicWall, etc.), switches, and networking fundamentals Experience with RMM tools, PSA systems, and IT automation platforms Preferred Experience: Industry certifications such as Microsoft, Cisco, or CompTIA Experience with scripting languages such as PowerShell or Python Compensation & Benefits Compensation range is $60,000 to $70,000 depending on experience RTO Medical and Vision Insurance Benefits 401k with matching Who We are: At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter Technologies, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter?