Neumo

Compensation

Full Description

Job Summary: The Self Service Office (SSO) receptionist is responsible for assisting customers at Self Service Office locations. An SSO receptionist should have the ability of learning a basic knowledge of Bureau of Motor Vehicles (BMV) operations and be skilled in face-to-face communications. The location for this position will be the McCordsville, Indiana BMV location, and the candidate must be in a commutable distance to this location. This is a part-time position at 20-24 hours per week. Duties and Responsibilities: • Greet customers at this Self Service Office (SSO) location. • Direct customers to appropriate services. • Assist customers with transactions. • Maintain a good working relationship with Bureau of Motor Vehicles (BMV) staff. • Research and troubleshoot any errors with customer care and the Self Service Terminal staff. • Report ongoing issues to the Self Service Office (SSO) Staff Supervisor. Education and Experience: • Proven work history. • Ability to learn the basic understanding of Bureau of Motor Vehicle operations. • Excellent written and verbal communication skills. • Strong organizational skills including attention to detail and multi-tasking skills. • Strong working knowledge of Microsoft Office and Excel. Work Environment: • Customer facing position with moderate noise levels. • Employee will work in location with heavy customer traffic and interactions with the public. • Employee will work with self service terminals (kiosks) and use telephone to call support if issues arise with the machine during normal use by the customers. Physical Demands: • Must be able to remain standing for extended periods. • Regular use of a computer and other office machinery, such as printers and touch screens. • Occasional movement around the office. • Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.