NeuGroup

Compensation

Full Description

The Opportunity We are hiring a Senior Operations Manager/ Director-level operator with a strong willingness to roll up their sleeves. An operator who will serve as the right hand to our CFO & Head of Operations. This is a high-impact role for someone who thrives on building structure from complexity, improving systems, and ensuring great ideas translate into effective execution. You’ll play a central role in elevating the member and sponsor experience, strengthening internal alignment, and driving strategic initiatives forward. If you love bringing order to fast-moving environments, collaborating across teams, and improving how organizations operate, this role will feel like home. What You’ll Do Member & Sponsor Insights Lead a 5-year analysis of sponsor activity to understand engagement patterns, repeat relationships, and growth opportunities. Work with the Director of Member Services to build a centralized Member & Sponsor Insights Dashboard to support account planning, renewals, and strategic outreach. Provide Peer Group Leaders with clear, actionable insights that elevate member experience and retention. Operational Partner to Leadership Act as the operational extension of the CFO & Head of Operations — converting strategy into clear plans, systems, and routines. Bring structure, visibility, and follow-through to company-wide priorities. Anticipate operational needs and proactively identify solutions. Cross-Functional Alignment Coordinate across Marketing, Events, Finance, Peer Group Leaders, and Member Success to ensure alignment and smooth execution. Maintain a clear, unified view of members and sponsor lifecycles. Reduce friction by improving how information flows across the organization. Marketing & Data Collaboration Partner with Marketing to evaluate engagement, campaign performance, and CRM data quality. Identify gaps in reporting and help build the operational processes needed for accurate analytics. Ensure insights inform sponsor targeting, membership expansion, and event planning. Strategic Project Management Lead the operational execution for NeuGroup’s major growth initiatives. Build milestone-driven project plans, manage cross-team workflows, and keep initiatives moving with clarity and accountability. Operational Processes & Systems Document and improve workflows for membership tracking, sponsor delivery, event coordination, and renewals. Partner with IT to maintain and optimize processes in our core tools (Asana, Salesforce, Google Workspace). Identify opportunities to simplify, automate, and strengthen operational consistency. Work with IT Lead for implementation. Internal Cadence & Execution Own the internal operating rhythm — meeting prep, agendas, action tracking, and progress reporting. Keep organizational priorities visible and ensure follow-through across teams. Surface risks and dependencies early, paired with recommendations. Who You Are 7–10 years of experience in operations, program management, client success, or account management — ideally in a membership-based, professional services, or growth-stage environment. Excellent at bringing clarity to ambiguity and structure to unstructured environments. Skilled communicator with a strong ability to synthesize information and align teams. Analytical and curious — able to extract insights from data even if not a financial specialist. Comfortable collaborating closely with executives and leading cross-functional initiatives. Highly organized, proactive, and motivated by building systems that scale. Multiple option Health Care Plan (Medical with offers of Dental & Vision) Matching Retirement Plan (401k, IRA) Attractive Paid Time Off (Vacation, Sick & Holidays) Work From Home/remote