Netsmart

Compensation

Full Description

Are you passionate about building strong client relationships and driving success? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make an impact? If so, we want you on our team! At Netsmart, we’re transforming the way organizations leverage technology to improve outcomes. As a Client Success Coordinator, you’ll be the trusted advisor and go-to resource for our clients—helping them implement solutions, maximize adoption, and achieve their business goals. Responsibilities Serve as the client’s main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge. Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention. Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships Interface and advocate for the client through collaboration across sales, professional services, product management and development teams to resolve current challenges and identify future solutions. Manage escalations and projects with the client as needed. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients. Qualifications Required Bachelor's degree of equivalent work experience At least 1 year sales, implementation, support or product management related work experience on a SaaS product Proficient in Microsoft Office with advanced Excel skills Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload Demonstrated analytical and problem-solving abilities Strong collaborative skills Communicate effectively with various audiences through clarification, understanding of complex problems, and presentation skills Preferred Sales, implementation, support or product management related work experience on assigned SaaS product Health care information technology (HCIT) solution strategy or consulting work experience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here. Have you ever been to a doctor’s office and submitted your information electronically? Had a telehealth video visit with a therapist? Or scheduled a follow-up visit with your provider through a mobile app? These are just a few examples of how you may have used healthcare technology software in your life as a consumer. Many people view the operating system of healthcare as the electronic health record, but at Netsmart we have a comprehensive platform of solutions and services we offer for our clients. At Netsmart, we provide our post-acute and human services clients with advanced technology to better serve the individuals and patients in their care. Our Netsmart team is vision driven, cause connected and passionate about opportunity. A combination of inspiration through our client work paired with the ability to innovate and explore fuels the success of our associates and company as a whole. Netsmart is focused on providing a candidate experience that mirrors our associate experience. The CandE Winners - Talent Board We are proud to be named one of Ingram’s Best Companies to Work For. If you require accessibility assistance or accommodation for a disability when navigating our website or completing the application process, please contact 1-800-842-1973, option 4 or myRecruit@ntst.com for assistance. US Applicants: Learn more about your EEO rights under the law (en Español). Netsmart’s Affirmative Action Plan is available for review by contacting myHR@ntst.com. Netsmart participates in E-Verify and adheres to the Fair Labor Standard Act. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, follow us on our CareThreads Blog, Instagram, LinkedIn Headquarters and LinkedIn India, like us on Facebook or visit us on YouTube.