netPolarity, Inc. (Saicon Consultants, Inc.)

Compensation

Full Description

Job Title: Operations Analyst -Customers Service Location: Detroit, MI (Hybrid) Duration: 3.5-month contract Job Description: • Liaison between HPP external vendors, call center, and customers. • Communication via email and phone. • Process vendor claims/payments using Service Bench application • Reviews, analyzes and evaluates business systems and user needs. • May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available. • This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process. • Formulates systems to parallel overall business strategies. • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. • The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions. • Relies on experience and judgment to plan and accomplish goals. • Performs a variety of complicated tasks. • Excellent PC skills and knowledge of Microsoft Office tools. • May coordinate the work of others to the extent their efforts might affect completion of assigned tasks. • A wide degree of creativity and latitude is expected. • 5 to 7 years of experience working with business customers gathering system requirements. • Bachelor's degree or equivalent work experience in area of specialty is required.