neteffects

Compensation

Full Description

Job Description: Serves as the primary liaison between account managers, engineers, vendors, and clients to ensure seamless project execution and operational continuity. Manages client communications, resource allocation, and task coordination across multiple time zones and client environments. Oversees scheduling of maintenance windows, patching, and remediation projects, ensuring approvals, constraints, and timelines are captured and communicated clearly. Coordinates engineering assignments, tracks work progress, and maintains up-to-date status by client and device. Works in a fast-paced MSP environment, proactively identifying issues, asking questions, and making recommendations to improve processes and outcomes. Key Responsibilities: • Facilitate communication between clients, Network & System Engineers, and vendors to prevent gaps and delays. • Coordinate and schedule maintenance windows, migrations, PC refreshes, application reinstalls, and other IT projects across multiple clients. • Handle client notifications, approvals, and updates regarding downtime and planned changes. • Track and manage engineering team workloads, ensuring visibility and timely completion of tasks. • Utilize tools such as ConnectWise, MS Project, and Excel to manage projects, tickets, and documentation. • Maintain a proactive approach in a high-velocity MSP environment, suggesting improvements and addressing challenges before escalation. Project Exposure: Includes Azure cloud migrations and deployments, server and network migrations, data center work, firewall management, VMware virtualization, and NOC operations.