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Net at Work

Net at Work

via Remote Rocketship

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Client Program Manager, Sage X3

Anywhere
full-time
Posted 10/10/2025
Verified Source
Key Skills:
ERP Implementation
Project Leadership
Organizational Change Management
Stakeholder Communication
Team Mentorship
Microsoft Office

Compensation

Salary Range

$80K - 110K a year

Responsibilities

Lead ERP project delivery, manage client relationships, mentor project teams, and ensure successful engagement and continuous improvement.

Requirements

5+ years project leadership with ERP implementations over $500K, strong communication, change management, and team management skills.

Full Description

Description: • Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients. • Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives. • Ensure that the delivery team has all information necessary for a successful engagement. • Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship. • Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner. • Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy. • Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives. • Provide guidance, mentorship, and support to your project teams to enable their success throughout the project. • Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc. • Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication. • Manage all escalations within portfolio. • Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs. • Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio. • Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices. • Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success. • Measure success achievement with the client post implementation. • Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery. • Assist in writing case studies and seeking customer testimonials after go-live. • Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience. • Set aside time for self-development by attending training or self-learning on key subjects. • Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building. Requirements: • Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service. • 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution • Experience directly managing and mentoring team members preferred • Strong understanding of organizational change management considerations for ERP or large technology projects • Excellent written and verbal communication skills with audiences of all levels • Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders • Strong technical aptitude • Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work • Ability to work primarily independently and concurrently manage multiple projects • Ability to work collaboratively for the best interests of the business and the team • Ability to communicate effectively in both spoken and written English • Strong Microsoft Office skills. Benefits: • Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually • 8 Paid Holidays per year, including 1 floating holiday

This job posting was last updated on 10/11/2025

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