Nerdio

Compensation

Full Description

Job Description: • Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. • Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. • Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. • Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. Requirements: • 3+ years of experience in technical support or a related field. • Experience with virtualization technologies, preferably Azure Virtual Desktop is essential. • Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience with operating systems, such as Windows Server and Linux distributions. • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support cases, solutions, and best practices. Benefits: • Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off!