Neolytix

Compensation

Full Description

We are seeking a proactive and client-focused Healthcare Client Success Analyst to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management. As a Client Success Analyst, you will: • Manage and strengthen client relationships. • Support account growth through consultative engagement. • Help clients identify opportunities for improved business performance. • Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role. This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation. Key ResponsibilitiesClient Relationship & Consultative Engagement • Act as the primary point of contact for assigned healthcare provider clients. • Conduct regular check-ins to understand client goals, challenges, and opportunities. • Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact. Account Growth & Value Expansion • Identify opportunities to expand services, aligning Neolytix solutions to client needs. • Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance. • Partner with internal teams to present tailored solutions that demonstrate tangible ROI. Revenue Cycle & Business Insights • Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies. • Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities. • Translate technical or financial insights into clear, actionable recommendations for clients. Aspirational Growth (Future Responsibilities) • As experience builds, take part in: • Process analysis & transformation assessments (outsourcing, automation, technology enablement). • ROI analysis reports to quantify the business impact of Neolytix services. • Consultative solution design, helping clients reimagine their workflows for higher efficiency and better outcomes. Collaboration & Delivery Support • Work closely with Delivery teams to ensure service quality and alignment with client expectations. • Identify process improvement opportunities within client workflows and collaborate internally to implement solutions. • Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness. Qualifications • Bachelor’s degree in Healthcare Administration, Business, or related field (required). • 1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered). • Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus. • Strong communication skills—able to simplify complex healthcare or financial concepts for clients. • Analytical mindset with the ability to interpret performance data. • Highly organized, proactive, and eager to learn and grow into a consultative role. Career Progression • Exceptional performance is directly tied to advancement. Employees who consistently meet key milestones are eligible for promotion to the Customer Success Manager role within 12 to 18 months, with a target base salary of $90,000 USD. • Benefits Highlight: Reimbursement for METRA or CTA Commuter Passes Powered by JazzHR MzsPfULzmm