Neighborly®

Compensation

Full Description

Content & System Operations Specialist Are you looking for a place where you can bring your Operational Efficiency and Systems Support? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Content & System Operations Specialist on the ShelfGenie, a typical day for you will include: System and CRM Support: Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM, focusing on aligning operational needs with CRM priorities and proper messaging. Content Generation and Campaigns: Generate content for CRM activities, including Email and SMS workflows, to increase franchisee revenue through national and local campaigns. Training and Alignment: Assist in creating training content for new and existing systems, reviewing the content with the Director of Systems to ensure alignment with brand guidelines before deployment. Franchise IT and Operational Readiness: Provide IT support to franchise owners through Zendesk and coordinate with the Director of Systems to ensure all new franchise locations are operationally ready on platforms like WishPortal, Cadsoft, and DesignPro. Operational Efficiency: Suggest new systematic approaches to increase operational efficiency across various platforms and evaluate the brand's in-person event strategy to determine areas for improvement. Bring your skills and be inspired to achieve success. (Required qualifications) Experience: 2+ years of experience in operational management or a related IT field is preferred. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint). Familiarity with managing different types of technology, such as HubSpot and Point of Sales systems. Proven track record of learning and implementing new systems is preferred. Skills: Strong interpersonal and prioritization skills. Excellent follow-up and follow-through skills. Strong planning and project management skills. Positive and professional attitude. Thrives in a fast-paced environment and meets deadlines consistently. Strong technical acumen. Sense of humor. Education: Bachelor's Degree in a related field preferred Schedule / in-office requirements: Hybrid working model preferred; Monday-Wednesday in the office, Thursday/Friday from home. Our office locations are: 500 E John Carpenter Fwy, Irving, TX 1010 N University Parks Drive, Waco, TX Bring your goals and be enabled to reach them. Competitive Pay: Commensurate with experience Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone Benefits: Check out our benefits offerings here: Neighborly Benefits Financial Benefits: Equity and bonus opportunities Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. Not the right opportunity for you? Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: SHG Shelf Genie Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company. Neighborly’s Family of Home Service Brands: Neighborly Aire Serv Dryer Vent Wizard Five Star Painting Glass Doctor HouseMaster Molly Maid Mosquito Joe Mr. Appliance Mr. Electric Mr. Handyman Mr. Rooter Plumbing Portland Glass Precision Door Service Rainbow Restoration Real Property Management ShelfGenie The Grounds Guys Window Genie ProTect Painters