NDX Human Capital Solutions

Compensation

Full Description

Job Title: EV Customer Relations – Residential Bidirectional EV Chargers Position Summary We're looking for new Ev customer support with technical energy systems experience and a strong customer focus to support the sale and installation of residential bidirectional EV chargers. This role will work cross-functionally with Energy project managers, product managers, support staff, customers and sales personnel to deliver a quality experience for our clients. The sales engineer will work externally with suppliers, relevant project approvers, and installers to integrate hardware, software, and energy systems. Key Responsibilities Pre-Sales Support: • Collaborate with sales teams to deliver technical expertise during customer consultations. • Perform site assessments (virtual or on-site) to evaluate installation feasibility and identify requirements. Technical Solution Design: • Develop and present tailored solutions for residential bidirectional charging, incorporating home energy systems, such as solar and storage. • Prepare comprehensive technical documentation, wiring diagrams, and installation guidelines for clients and installers. Utility & Energy Provider Collaboration: • Engage with utilities, aggregators, and energy service providers to complete interconnection applications, assist with permitting questions, and relevant processes. • Organize and conduct witness testing to secure interconnection approvals and ensure compliance with utility standards. Installer & Partner Enablement: • Work alongside the Project Managers to support installers through technical project Bachelors – required Minimum of 2 years of experience Industry: If they can do solar and batteries (those two are minimum) if they come from residential (directly applicable)/commercial (transferrable) background that is preferred as these are more complex Portfolios highly encouraged! Salesforce Word, Excel Lucid