Navora Travel

Compensation

Full Description

About the Role Navora Travel USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Key Responsibilities • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address client concerns with empathy, professionalism, and solution-oriented thinking • Maintain accurate documentation and update booking systems as required Qualifications & Skills • Excellent verbal and written communication skills • Customer service experience (travel, hospitality, or service-related experience preferred) • Strong organizational skills and attention to detail • Comfortable using technology and learning new systems and booking platforms • Reliable, proactive, and able to manage multiple client requests efficiently • Genuine interest in travel and helping clients plan memorable experiences What We Offer • 100% remote work environment • Flexible scheduling options • Opportunities for professional grow within the company • Access to travel perks and industry-related discounts • Supportive team culture with ongoing training and development Apply Today Interested candidates are encouraged to apply today and join our remote travel support team.