NavitasPartners

Compensation

Full Description

Solution Architect – Senior Principal Consultant (ServiceNow) Location: 100% Remote (Must work PST Hours) Duration: 11+ Months Role Overview Seeking a highly experienced Solution Architect – Senior Principal Consultant to lead the technical vision and architecture of ServiceNow solutions, with a primary focus on: • Financial Services Operations (FSO) – Card Dispute Management • Customer Service Management (CSM) This role will provide hands-on technical leadership, design scalable and secure enterprise architectures, and align ServiceNow implementations with strategic business objectives in a financial services environment. Core Responsibilities Architecture & Technical Leadership • Lead end-to-end solution architecture for ServiceNow implementations • Design scalable, secure, and high-performing platform architectures • Maintain high-level and detailed architectural views of integrations and platform components • Develop and maintain a technical implementation roadmap • Ensure alignment with governance policies and licensing boundaries Implementation & Delivery Oversight • Provide hands-on technical leadership during configuration and development • Conduct configuration reviews, platform health scans, and sprint-based design/code reviews • Resolve technical escalations and support defect management • Assist with configuration migration and platform upgrades • Ensure adherence to ServiceNow best practices and NOW Learning framework standards Stakeholder Collaboration • Collaborate with Business Analysts and Developers to translate business requirements into technical solutions • Lead technical workshops and architectural discussions • Support team development through mentorship and best practice guidance • Work closely with enterprise architecture teams and Agile delivery teams Technical Expertise Required ServiceNow Platform • 10–14+ years of ServiceNow experience • 2–4+ years leading solution implementations • Deep expertise in: • FSO Card Dispute Management • Customer Service Management (CSM) • Strong knowledge of Financial Services Data Model (banking, disputes, payments, etc.) Development & Configuration • Proficient in: • Business Rules • Script Includes • UI Actions • Client Scripts • All scripted components of ServiceNow • Strong scripting experience (JavaScript, HTML, CSS, XML) • Experience with: • REST & SOAP APIs • Integration Hub • Import Sets & Transform Maps • Service Portal & Widgets DevOps & Integration • Familiarity with: • Git • Selenium • CI/CD pipelines • Agile methodologies • Strong experience integrating enterprise systems • Experience working within secure financial services environments Required Certifications • ServiceNow Certified System Administrator (CSA) • At least one Mainline Certification (CSM / HRSD / ITSM, etc.) • FSO Dispute Management Accreditation Preferred Experience • Enterprise financial services implementations • Complex inter-system integrations • Governance-driven environments • Large-scale transformation programs