NavitasPartners

Compensation

Full Description

OpenText / NetIQ Infrastructure Engineer Location: Philadelphia, PA [REMOTE ROLE] Engagement Type: Long-Term Contract Work Environment: Enterprise Infrastructure / Utility Industry Position Overview We are seeking a highly experienced OpenText / NetIQ Infrastructure Engineer to support a large-scale enterprise infrastructure environment. This role requires a senior-level engineer capable of functioning as both a hands-on technical resource and a Subject Matter Expert (SME) across identity, access management, and hybrid infrastructure systems. The selected candidate will support critical enterprise platforms, including OpenText/NetIQ technologies and Microsoft-based infrastructure (on-premises and Azure). This is not an entry-level role—candidates must demonstrate the ability to independently troubleshoot, optimize, document, and modernize complex, highly integrated enterprise systems. Key Responsibilities OpenText / NetIQ Infrastructure Support • Administer, maintain, and troubleshoot enterprise OpenText and NetIQ platforms, including: • eDirectory • Identity Manager (IDM) • Open Enterprise Server (OES) • NetIQ Access Manager (NAM) • iPrint • Secure Single Sign-On (SSO) • Privileged User Manager (PUM) • Filr • Self-Service Password Reset • Zenworks • Perform system upgrades, patching, and configuration management • Troubleshoot identity synchronization, authentication, directory replication, and access management issues • Support secure identity and access management operations • Contribute to infrastructure modernization and stability initiatives Microsoft Infrastructure & Azure Support • Support enterprise Windows Server environments • Administer and troubleshoot Microsoft Azure and hybrid cloud environments • Resolve issues related to Active Directory, authentication, and infrastructure connectivity • Assist with Azure maintenance, integrations, and operational support • Support integrations between OpenText/NetIQ and Microsoft platforms • Participate in infrastructure hardening and security remediation initiatives Infrastructure Engineering & Documentation • Develop and maintain detailed technical documentation, including: • System and architecture diagrams • Disaster recovery plans • Operational runbooks • Audit and compliance documentation • Participate in infrastructure assessments and architecture reviews • Support proof-of-concept (POC) initiatives and technology evaluations • Recommend improvements for operational efficiency and modernization SME Leadership & Collaboration • Serve as an SME and escalation point for OpenText and NetIQ technologies • Provide knowledge transfer, mentoring, and technical guidance to internal teams • Collaborate with infrastructure, cloud, and security teams • Participate in troubleshooting calls and incident response activities • Support high-availability enterprise systems Operational & Production Support • Participate in after-hours and on-call support as required • Support production incidents, maintenance windows, and emergency troubleshooting • Ensure operational readiness and timely issue resolution • Contribute to long-term infrastructure support and continuity planning Required Qualifications • 7+ years of enterprise infrastructure engineering experience • 7+ years of hands-on experience with OpenText / NetIQ platforms Strong expertise in: • eDirectory, IDM, OES, NAM • iPrint, SSO, PUM, Filr • Self-Service Password Reset, Zenworks • Windows Server enterprise environments • Microsoft Azure and hybrid infrastructure • Enterprise identity and authentication systems • Infrastructure documentation and disaster recovery planning Preferred Technical Experience • Identity and Access Management (IAM) • Active Directory integrations • Enterprise authentication and security systems • Hybrid cloud architecture • Infrastructure security and compliance • Disaster recovery and business continuity • Enterprise systems integration • Infrastructure modernization initiatives Certifications (Preferred) • OpenText / NetIQ certifications • Microsoft Azure certifications • Windows Server certifications • Identity & Access Management certifications Soft Skills & Expectations • Strong troubleshooting and analytical capabilities • Excellent written and verbal communication skills • Ability to work independently with minimal supervision • Strong documentation and organizational skills • Ability to operate in a structured, process-driven environment • High level of accountability and ownership • Ability to quickly understand complex enterprise environments Work Environment • Enterprise-level infrastructure supporting critical operations • Combination of project-based work and ongoing operational support • Highly collaborative technical team environment • Occasional after-hours and weekend support required For more details reach at resumes@navitassols.com. About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.