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Navina

Navina

via Workday

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[Remote] Customer Success Account Manager - AI Digital Health

Anywhere
Full-time
Posted 12/2/2025
Verified Source
Key Skills:
Healthcare SaaS Sales
Account Management
Consultative Selling
CRM (Hubspot, Salesforce)
C-Suite Relationship Building
Healthcare Reimbursement Knowledge
AI Product Deployment
Strategic Client Management

Compensation

Salary Range

$90K - 130K a year

Responsibilities

Drive revenue growth by identifying and closing expansion opportunities with strategic healthcare clients using AI products and managing client relationships.

Requirements

Requires 5+ years in healthcare SaaS sales with experience selling to hospitals or health systems, strong consultative skills, CRM proficiency, and knowledge of healthcare reimbursement and regulatory environments.

Full Description

Note: The job is a remote job and is open to candidates in USA. Navina is a fast-growing digital health SaaS company on a mission to transform physician interactions with patient data. The Customer Success Account Manager will drive revenue growth by identifying and executing expansion opportunities for strategic client partners, while leveraging AI products to optimize patient access and outcomes. Responsibilities • Generate significant revenue by identifying and closing expansion opportunities • Champion a consultative approach to identify client needs, deliver tailored solutions, and close complex deals that make a real difference in healthcare delivery • Be at the forefront of deploying cutting edge AI products and solutions to expand our footprint optimize patient access and outcomes • Stay on top of the latest market trends, competitive landscape, and market economics, using data and insights to adapt strategies and maintain a competitive edge • Leverage sales tools to track progress, manage opportunities, and maintain accurate sales forecasts. • Forge strong relationships with C-suite executives at strategic client partner organizations • Travel up to 25% for site visits, presentations, and relationship building activities within current clients managed Skills • Minimum of 5 Years Experience in Healthcare and Tech-Enalbed or SaaS Sales: Familiarity with tech-enabled healthcare solutions, SaaS offerings, or other innovative healthcare products • Proven experience selling to hospitals or health systems, with a track record of meeting or exceeding sales targets. • Experience with Tech-Enabled Solutions or SaaS. • Strong Consultative or Account Management skillset: Ability to build trust and credibility with clients through relationship building and achievement of shared business outcomes. A track record of growing accounts managed to support positive engagement and aligned strategy • Agility and Adaptability: Strong adaptability and agility in managing multiple priorities and adjusting strategies to changing conditions and priorities. • Professional CRM Hygiene: Experience using CRM systems (e.g., Hubspot, Salesforce) to manage sales pipelines and forecast accurately. • A farmer mindset- understanding current clients where they are on the Navina customer journey, prioritizing opportunities to pursue while building a pipeline to mature • Experience with IDNs: Direct experience working with Integrated Delivery Networks (IDNs) or equivalent healthcare organizations. • Experience with Newly Launched Healthcare Solutions: Experience selling innovative or newly launched healthcare products and solutions, particularly in virtual care or healthcare technology. • Proven Success with Phased Deployment Strategies: Demonstrated success in executing phased deployment strategies to introduce and expand new healthcare products or solutions. • Strong C-Suite Relationships: Established network of relationships with C-suite and senior executives within healthcare organizations, with proven experience in engaging and influencing key decision-makers. • Advanced Understanding of Healthcare Reimbursement and Regulatory Environments: Comprehensive knowledge of regional reimbursement policies, regulatory environments, and market dynamics that affect healthcare sales. Benefits • A dynamic and collaborative work culture • Competitive compensation with performance-based incentives • Flexible time off to support work-life balance • Comprehensive health benefits • Opportunities for professional growth and development • Retirement savings plans Company Overview • Navina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.navina.ai.

This job posting was last updated on 12/8/2025

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