Navient

Compensation

Full Description

Navient Solutions LLC Navient (Nasdaq: NAVI) helps students and families confidently manage the cost of higher education. We create long-term value for customers and investors through responsible lending, flexible refinancing, trusted servicing oversight, and decades of portfolio management expertise. Our employees thrive in a culture of belonging, where they are supported and proud to deliver meaningful outcomes. Learn more at navient.com. Join our Fraud Operations team, where your attention to detail and problem-solving skills will make a real impact. In this role, you’ll review and verify loan application information to ensure accuracy and protect against fraud. You’ll play an essential part in keeping our processes efficient and secure, delivering timely and reliable results. This is an intermediate-level position where you’ll investigate complex fraud cases, spot emerging patterns, and help improve detection workflows. You’ll have the autonomy to make decisions and share your expertise by guiding junior team members. Responsibilities Include: Conduct detailed investigations into flagged applications and suspicious behaviors. Analyze application data and supporting documentation to identify inconsistencies or anomalies. Perform root-cause analysis on flagged cases to determine whether fraud indicators are present. Document findings thoroughly to support decision-making and compliance requirements. Use investigative tools and external data sources to verify customer information and assess risk. Leverage internal systems and third-party verification tools to confirm identity, income, and employment details. Cross-reference customer-provided data with public records, credit bureaus, and fraud databases. Assess risk levels based on patterns, historical data, and industry benchmarks. Identify and escalate fraud patterns and recommend improvements to detection workflows. Monitor trends in fraudulent activity and proactively identify emerging schemes. Collaborate with data analytics teams to refine fraud detection models and rules. Provide actionable recommendations to enhance system alerts and reduce false positives. Draft escalation summaries for review by Compliance, Risk, or Legal. Prepare clear, concise reports outlining investigation findings and rationale for escalation. Ensure documentation meets regulatory and internal audit standards. Communicate effectively with cross-functional teams to support timely resolution of cases. Provide peer mentoring and assist with QA feedback. Offer guidance and best practices to junior staff during case reviews. Participate in quality assurance checks to ensure adherence to fraud detection protocols MINIMUM REQUIREMENTS Some College. Additional equivalent experience above the required minimum may substitute. 1–3 years of fraud operations or risk investigation experience. Additional equivalent education above the required minimum may substitute. PREFERRED QUALIFICATIONS Proven track record of accurate fraud casework and strong communication. Comfort using data and reporting tools in a high-volume environment. Previous exposure to personal loan or credit products. Experience with documentation review and fraud trend monitoring. Familiarity with tools such as Alloy, SentiLink, Socure. Experience mentoring peers or providing informal guidance. Familiarity with fraud regulations and red flags. IMPORTANT NOTICES: All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability. EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace. Navient (Nasdaq: NAVI) Delivers Technology-Enabled Financing and Support Our mission is to enhance the financial success of our clients by delivering innovative solutions and insights with compassion and personalized service. We leverage our decades of experience and performance, and our data-driven culture, to deliver exceptional results for our customers. Learn more at navient.com. To view the Navient Benefit Brochure click here Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters click here. Equal Opportunity Employer Race/Ethnicity/Sex/Disability/Protected Veterans/Sexual Orientation/Gender Identity Navient participates in E-Verify. To View the E-Verify notice, click here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at the number or email provided below: Navient (855) 281-1828 Talent_Acquisition@navient.com