Naven Health

Compensation

Full Description

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always. Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve. Job Description Summary: The Coordinator, Naven Health Patient Care is responsible for faxing, and tracking of orders and plans of treatment, working the Naven Connect failed visit verification que, the submission of paperwork to our external contracted customers, and other administrative duties as assigned. Works closely with the pharmacies and other interdisciplinary teams to insure appropriate patient care. Performs other duties as required by Area Director of Nursing. Job Description: Job Responsibilities (listed in order of importance and/or time spent) • Monitors the Naven Connect Nurse Visit Board for failed visits and resolves timely. • Faxes and tracks plan of treatments for return signature. • Assists with the coordination of patient care by supporting the staffer and Nurse Manager. • Facilitates patient or customer complaints or issues to appropriate department. • Submits, copies, faxes, scans and files paperwork and records for patients in Naven Connect. • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Naven Health information. • Adheres to Naven Health policies with regard to the procedures for systematic retention, protection, retrieval, transfer, and disposal of records Supervisory Responsibilities Does this position have supervisory responsibilities? (i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No X Basic Education and/or Experience Requirements • High School diploma or equivalent • At least 1 year of experience in office administration Basic Qualifications • Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients). • Basic level skill in Microsoft Office 2003 or later: Word (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows). • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates Physical Demand Requirements • Ability to sit and/or stand for extended periods of time at a home office • Ability to work in a fast-paced environment with competing priorities Travel Requirements: (if required) • N/A Preferred Qualifications & Interests (PQIs) Preferred experience in a home health and/or medical office setting Preferred certifications or licensure as CPhT, LPN, CNA, etc. This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties. Due to state pay transparency laws, the full range for the position is below: Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $16.33-$23.97 Benefits: • Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.