Nationwide Mutual Insurance Company

Compensation

Full Description

Please Note: This position is open to working remotely in the United States. #LI-MM1 Job Description Summary The Associate Vice President, Operations Modernization & Workforce Transformation plays a critical role in advancing Personal Lines Operations by leading workforce transformation, global sourcing strategy, and AI enabled workflow automation. This leader shapes how work is delivered across PL Operations-balancing onshore, near shore, offshore and digital execution -while partnering with enterprise teams and operational leaders to accelerate digital adoption, enhance efficiency, and strengthen customer and associate experiences. Through evaluation of modernization opportunities including AI and automation, serving as the voice of PL Operations, and aligning with global delivery partners, the AVP contributes to building future forward future ready capabilities for PL Operations. This leader drives operational readiness, reinforces digitally enabled and globally integrated ways of working, and ensures that transformation efforts are executed with consistency, transparency, strong vendor governance, and measurable business impact. Job Description Key Responsibilities: • Support strategic and forward-facing work by development and refinement of the AI, automation, and digital transformation roadmap for Personal Lines Operations by translating strategy into actionable plans and operational practices. • Drive workflow innovation by integrating AI tools and intelligent automation into operational practices. • Partners with business and enterprise teams to evaluate and prioritize AI and automation use cases, conducting feasibility assessments and prioritization, and supporting resource alignment. • Lead change management, adoption, and performance of digital workflows and AI solutions, monitoring rollout progress, value realization, and user experience. • Support workforce transformation, helping strengthen digital capabilities, AI literacy, and new ways of working across PL Operations. • Assist in change leadership activities, including communications, training coordination, stakeholder engagement, and reinforcing adoption of new tools. • Support day-to-day execution and optimization of the global delivery strategy, aligning with partners to ensure performance, service quality, and operational readiness. • Monitor global delivery partner performance and identify future forward opportunities for improvement, escalating issues and supporting remediation efforts as needed. • Collaborate with enterprise risk, data, and analytics teams to strengthen AI governance, standards, and model monitoring, while leveraging predictive analytics to enhance forecasting, decision making, and operational efficiency. • Promote continuous improvement and innovation, identifying opportunities to simplify workflows, enhance productivity, and scale emerging digital capabilities. • Serve as the Voice of the Business for PL Operations to inform AI and automation prioritization and strategic decision-making • Build and strengthen strategic vendor and partner relationships to advance modernization initiatives and leverage vendor innovation to enhance delivery quality and operational performance. May perform other responsibilities as assigned. Reporting Relationships: Reports to VP. Leads 3+ direct reports with indirect reports Typical Skills and Experiences: Education: Bachelor's degree or post-secondary studies degree strongly preferred. Relevant professional designations or claims-specific certifications are highly desirable. Experience: 10 or more years of experience delivering enterprise automation and AI initiatives, leading cross-functional digital transformation, collaborating with global partners, and supporting talent and operating model evolution. 5+ years in leadership capacity at an executive level. Knowledge, Abilities and Skills: Technical & Functional Knowledge • Understanding of AI/ML concepts, automation technologies, and agentic AI systems. • Familiarity with workflow tools, process automation platforms, and digital operations suites. • Strong grasp of process redesign methodologies (e.g., Lean, Six Sigma, process mining). • Knowledge of data management, model lifecycle practices, quality controls, and monitoring frameworks. Leadership & Collaboration Skills • Ability to lead through influence across a global, matrixed organization. • Strong executive communication and stakeholder management skills. • Ability to create clarity from ambiguity and drive adoption of new capabilities. • Skilled at coaching teams to experiment, prototype, and adopt new technologies. Strategic & Analytical Skills • Strong problem solving, analytical thinking, and prioritization capabilities. • Ability to evaluate automation value, cost to serve impacts, productivity gains, and vendor performance. • Skilled at designing scalable operating models and future state workflows. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resource Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment; may require limited travel or extended hours during major reviews, regulatory events, or enterprise rollouts. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. This position could be filled within any of the lower 48 U.S. states. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for AVP, Operations Modernization & Workforce Transformation : $154,000.00-$290,000.00 The expected starting salary range for AVP, Operations Modernization & Workforce Transformation : $154,000.00 - $258,000.00