National CASA/GAL Association for Children

Compensation

Full Description

National CASA/GAL Association Job Description Operations Officer The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect the best interests of children who have experienced abuse or neglect. The mission of National CASA/GAL, together with its local program and local members, is to support and promote court-appointed volunteer advocacy so that every child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer. Breaking New Ground In 2019, National CASA/GAL launched a multi-year campaign, “Change a Child’s Story”. The campaign is an integrated campaign designed to reach out to a wide range of constituent groups and was deployed across a wide spectrum of media. In addition to this campaign, National CASA/GAL has developed a new strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and a plan for the future direction of our organization, including the launching of a major capital campaign. The leadership team that will drive these changes will be hands-on leaders, critical thinkers and problem solvers, relationship builders, collaborative decision-makers, as well as effective communicators, and entrepreneurial and change leaders. Position Purpose & Summary The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect an abused or neglected child’s best interest. The mission of National CASA/GAL, together with its state and local members, is to support and promote court-appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of the abused or neglected children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer. The Operations Officer oversees the internal and network standard operating procedures, support systems and processes, operations, and infrastructure and supports the Chief Operating Officer with day-to-day operations with direct responsibility and oversight of the three National CASA/GAL offices. Oversee member services, procurement, and project administration, develop oversees systems and processes and standard operation procedures that ensure effective and efficient support to the CASA/GAL Network. The Operations Officer’s primary responsibility is ensuring organizational efficiencies, processes and procedures are managed effectively. Core Duties and Responsibilities Operations: • Manage the day-to-day operations for offices and office and operational functions • Develop strategy and process for a system of management for organizational improvements which evaluates and improves the operational systems, processes and policies in support of building a more effective organization. • Review, recommend and implement improvements for organizational wide workflow, processes and procedures. • Oversee facility management of the Seattle, Atlanta and DC offices. • Is the primary contact with landlords for all offices and manages facilities in each office. • Establish all operational policies and procedures • Coordinate internal audits on key systems and processes. Present findings and make recommendations for improvements. • Manage a risk management policy for the organization and review, maintain and oversee organizational insurance needs and policies. • Ensure safety and emergency protocol and policies are relevant and up to date. • Ensures charitable registrations, business registrations and licensing • Develop systems and report for federal reporting and compliance as needed. • Support human resources and administrative functional areas to include the onboarding and offboarding of staff and ensure the training and development of national staff in adherence with standards • Ensure and support adherence to National CASA/GAL standards and support the compliance and national standards review process • Support the Finance team in internal auditing and the annual audit process • Manage organizational policies and procedures and record keeping systems Procurement /Project Management • Manage the procurement process across the organization as well as contractor and vendor management oversight. • Ensures contract management and budget adherence for all projects • In partnership with Project Leaders, ensures that project management plans are developed and followed for each project. • Establish vendor relationship management strategy and provide guidance in regard to vendor contracts. • Ensures the successful management of organizational projects • In partnership with the legal Counsel, oversee all vendor, consultant, and supplier contracts to ensure compliance with funding restrictions and fulfillment of obligations. Technology: • Manage technology vendor relationships to include helpdesk and salesforce managed services • Ensure proper management and data record keeping and systems • Works in partnership and provides coordination and integration of technology with the other areas of the organization. • Leads technology planning efforts in support of the advancement of organizational goals and responsibilities. • Oversees the strategic alignment of technical systems with the future direction of the organization and in supporting a more efficient and effective way of providing service to the network using technology. Network Administration and Support Ensures the proper execution of the membership process and membership renewal process. • Ensures logistics for Highly Effective Review process • Manages logistics for other organizational projects • Ensures the effective day to day support needed for network development team and operations supporting network programs. • Ensures effective network data collection and reporting processes • Manages all systems and processes that support services to the CASA/GAL Network • Plays an active role in supporting and managing logistics for CASA/GAL conferences and large meetings. Salary and Benefits National CASA/GAL offers a competitive base salary plus benefits, generous paid leave, and work/life balance policies. This is a full-time exempt position. What Success Looks Like • Projects delivered on time and within scope • Facilities operating efficiently and safely • IT systems aligned with operational goals • Risks proactively managed and mitigated • Federal compliance and insurance obligations fully met • Procurement processes streamlined and cost-effective • Clear, actionable reporting that drives decision-making Experience and Professional Qualifications • Bachelor’s degree in related field. MBA preferred. • Minimum five years of experience in operations management to include team leadership and supervision. Experience in the nonprofit sector is desirable. • Working knowledge of technology and software applications is necessary to perform responsibilities of this position. • Must be detail oriented with a high level of organizational and time management skills. • Excellent communication skills, both verbal and written, and ability to report complex financial and technological information to all audiences. • Demonstrated ability to leverage technology to achieve operational efficiency. • Demonstrated ability to build, develop and foster relationships internally and externally. • Outstanding written and verbal communication skills and high-level presentation skills, in addition to excellent interpersonal skills • Excellent project management skills including influencing, leading, negotiation and delegation Organizational Values Adaptability ◦ Collaboration ◦ Integrity ◦ Respect ◦ Quality ◦ Service ◦ Stewardship National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children 100 WEST HARRISON NORTH TOWER SUITE 140 SEATTLE, WA 98119 www.nationalcasagal.org EQUAL OPPORTUNITY EMPLOYER