My Pest Pros LLC

Compensation

Full Description

Job Title: Customer Service Specialist and Dispatch Company Overview: My Pest Pros LLC is a rapidly expanding, family-owned pest control company dedicated to providing top-quality services across Virginia, Maryland, and Washington, DC. We pride ourselves on our commitment to customer satisfaction, environmentally responsible pest management, and fostering a supportive work environment for our team. Role Overview: As a Customer Service Specialist and Dispatch team member, you will be the vital link between our clients and field technicians. Your role is to ensure seamless communication, efficient scheduling, and exceptional customer service to support our growing operations in Vienna, VA. What You'll Do: - You will manage incoming customer inquiries via phone and email with professionalism and empathy. - You will schedule and dispatch pest control technicians efficiently to meet customer needs and optimize routes. - You will maintain accurate records of customer interactions, service requests, and technician schedules. - You will resolve customer concerns promptly, escalating issues when necessary to ensure satisfaction. - You will collaborate with field staff to communicate updates and changes in service appointments. - You will assist in billing and payment processing as needed. - You will contribute to continuous improvement by providing feedback on customer trends and operational challenges. What You Bring: - Minimum of 2 years experience in customer service or dispatch roles, preferably in pest control or related industries. - Strong communication skills, both verbal and written, with a friendly and professional demeanor. - Proficiency with scheduling software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - Problem-solving mindset with the ability to handle challenging customer situations calmly. Bonus Points If You Have: - Experience with pest control industry software or CRM systems. - Bilingual abilities, especially Spanish-English. - Previous experience working in a family-owned business environment. - Knowledge of local service areas in Virginia, Maryland, and Washington, DC. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and friendly team culture in a family-owned company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to careers@mypestpros.com. We look forward to hearing from you!