MVB

Compensation

Full Description

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement - it is the secret sauce of our organization! Our values live at the core of all that we do - Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. ("MVB Financial" or "MVB"), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker "MVBF." Through its subsidiary, MVB Bank, Inc., ("MVB Bank") and the bank's subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE Within guidelines and general supervision, performs multiple quality control functions in support of the Bank Operations department (ACH, Wire, Deposit Operations). The specific duties assigned to this individual within the area of bank operations may change from time to time, based upon the specific requirements of the bank, and most likely will include special projects as they arise. The individual must be proactive in performing the duties specifically assigned. This position performs daily operational tasks that are mostly complex in nature. Demonstrates analytical capabilities while performing tasks, including assessing and proactively mitigating risk and potential losses to the Bank. Demonstrates a high level of commitment to service quality and teamwork. WHAT YOU'LL DO • Draft and implement procedures and processes ensuring adherence to departmental quality control standards. • Demonstrate extensive payment knowledge (ACH) according to bank policies, NACHA rules (ACH) and general banking regulations. • Perform departmental control matrix review and validation on a monthly basis for ACH Operations. • Proactively identify and modify procedures to increase level of service, reduce risk to the bank and promote efficiency in operations functions. • Handle escalations as assigned by management. • Monitor urgent payment requests from external departments. • Provide support to peer staff as first escalation point of contact to ensure quality and timeliness of ACH Operations processes. • Ensure client satisfaction through superior knowledge, courtesy, professionalism, responsiveness, accuracy, and communication for customer-based transactions. • Perform the duties assigned independently and efficiently to support the overall goals of bank. • Assist with annual procedure and process map approvals. • Handle beta testing for all projects. • Assist with contingency planning testing. • Ensure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations. EDUCATION & WORK EXPERIENCE • Minimum of 6 years of related experience or the equivalent combination of education and experience in payments (ACH, Wires, Deposit Operations). Work-related experience should consist of a minimum of 6 years of operational experience in a financial institution within operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or industry related curriculum, should be business or financial industry related. • Ability to work independently, prioritize tasks and back-up team lead with work distribution. • Effectively analyze large amounts of data and call out trending patterns. • Ability to identify gaps and implement identified solutions for process improvements. • Proficiency in MS Office Suite and Outlook. • Handle all beta testing and control matrix testing (enhancing the controls if necessary). • Provide subject matter expertise when implementing new processes for client onboarding. • Effective communication skills with the ability to apply logical and critical thinking while executing leadership directions, interpreting documents, understanding procedures, writing reports and correspondence, and speaking with customers and employees. • Comfortable adapting to changing scenarios and complex situations involving multiple facets and variables in non-standardized situations. • Escalation coverage - ability to handle escalations on behalf of management when needed. • Ability to learn, comprehend and define new systems and processes. • Knowledge of related state and federal banking compliance regulations, and Bank operation polices. • Accredited certification in payments processing preferred (AAP; CPP). BENEFITS AT MVB MVB Financial Corp., ("MVB") offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: • Medical, Dental and Vision Insurance • Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) • Short- and Long-Term Disability Plan • Group Life Insurance • 401K Salary Deferral Plan • Wellness Program • Education & Tuition Expense Reimbursement • PTO and Unique Vacation Purchase Program • Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven't performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.