Mutual of Omaha

Compensation

Full Description

Location: Remote Work Type: Full Time Regular Job No: 504170 Categories: Customer Service Application Closes: Closes Sep 13, 2025 2025-09-10 We are seeking adaptable and communicative professionals to join our team as Customer Service Representatives. You will play a crucial role in our commitment to maintaining strong relationships and ensuring the continued success of our business. Your attention to detail, effective communication and problem-solving abilities will contribute directly to client satisfaction. Apply today to make a difference in this fast-paced, call center environment. Training begins October 31, 2025 - MUST be able to work full time hours Monday-Friday 8:00am – 4:30pm CST during training. WHAT WE CAN OFFER YOU: • Hourly Wage: Minimum: $20.00 - 20.50, plus annual bonus opportunity. • 401(k) plan with a 2% company contribution and 6% company match. • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: • Services inbound calls from providers and members to resolve dental insurance issues surrounding eligibility, benefits, claims status and payments. • Provides sound customer service over the phone for routine inquiries and assists with complex and sensitive cases as appropriate. • Receives, researches, analyzes and handles incoming calls utilizing numerous company systems, policies, regulations, procedures and other reference materials to effectively resolve customer issues. Elevates sensitive customer requests when necessary. • Remains abreast of Company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures. • May provide service recovery, turning complaint or error situations into a positive customer experience; uses every contact as an opportunity to conserve or expand business. WHAT YOU’LL BRING: • Proficient verbal and written communication, decision-making and interpersonal skills. • Proficient typing skills and the ability to work in multiple computer systems concurrently. • Strong problem-solving skills with the ability to learn quickly and adapt to change. • Ability to multitask including interacting with customers while simultaneously documenting calls. • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: • Customer service experience. • Experience in related fields including dental insurance or services. • Demonstrated professional experience in training or teaching. We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa Need help? Email Us Great place to work Together we achieve greatness. Not only is this a core value, but it’s also representative of the kind of place we are — built by the strength and integrity of our employees. It’s why we’re named a “Great Place to Work”. An inclusive culture Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.