M&T Bank

Compensation

Full Description

This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.) Overview: Responsible for managing the development and communication of the digital strategy across the enterprise. Collects input and collaborates across the organization (which may consist of multiple Divisions) to inform the digital strategy. Provides short- and long-term digital strategic direction aligned to business goals, including all associated aspects of business transformation as well as the management of small, large, and complex digital business strategy transformations, some enterprise-wide in nature. Defines best practices for user (staff and customer) experience and design. Primary Responsibilities: Lead large and complex business transformation discussions and projects as a practitioner and a leader. Manage the design and user experience for digital projects. Help facilitate design and customer journey mapping sessions. Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source. Oversee other members of team to ensure consistent approach and alignment of goals. Provide training and mentoring to less experienced team members. Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement. Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Education and Experience Required: Bachelor's degree and a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ work experience in digital, marketing, product management, financial, operations and/or project management Strong interpersonal skills Strong verbal and written communication skills Strong analytical skills Demonstrated financial analysis skills Experience leading large group sessions Complex problem-solving skills Excellent critical thinking skills Excellent problem-solving skills Experience developing strategies and implementing organizational change Experience managing or leading staff Education and Experience Preferred: Master's degree Strategic thinker able to synthesize large amounts of data into digestible, practical strategies and tactics Knowledge of digital platforms, customer experience, and emerging technologies (AI, automation, cloud), data analytics, SEO, and omni-channel strategies Advanced experience with pertinent excel spreadsheets, PowerPoint presentations, email and file sharing software Advanced analytical ability, including financial analysis skills Ability to use creative problem-solving skills Proven ability to research, evaluate and recommend changes to digital strategy and/or initiatives or projects Experience creating designs and best-in-class user experience Experience working on digital technology projects Experience presenting to and influencing executive management Previous financial services industry experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Baltimore, Maryland, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice