MSC Mediterranean Shipping Company SA

Compensation

Full Description

THE ROLE Within this team, we are looking for an IT Product Specialist / Level 3 Application Support which mission is to recommend and facilitate the design, development, rollout, run and evolutions of OneVision Agency modules, to meet the company's strategic objectives and business requirements as well as implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day-to-day application care for our international clients. Some tasks may require testing user interface (not code testing). This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2019 and newer). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager). Responsibilities within L3 support: • In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system. • Manage the dependencies of the Product Backlog with other Products. • Be an active contributor in production release as well as for migration and transition. • Support the Key Users in testing activities, providing guidance and listening to their enquiries. • Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency. • Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities. • Provide timely, complete and accurate responses to all Program Customers' questions and inquiries in a positive and constructive manner. • Proactively follow the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required. LOCATION - Full Time, Hybrid Position to be filled in Warren, NJ - Availability for travel may be required after gaining sufficient knowledge. BENEFITS • 401(k) • 401(k) matching • Health, Dental, Vision insurance • Employee discounts • Flexible spending account • Health savings account • Life insurance • Paid time off • Parental leave