Mphasis

Compensation

Full Description

• 6 Month Contract - Extension based on performance* Responsibilities • Address IT issues/tickets raised by users for Hardware, software, and networking • Image IT equipment’s as per COE standards • Walk customers through installing applications, peripheral devices • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Record technical issues and solutions in logs • Ask targeted questions to diagnose problems • Direct unresolved issues to the next level of support personnel • Follow up with users to ensure their systems are functional • Report customer feedback and potential product requests • Help create technical documentation and manuals • Upkeep health and compliance of endpoints and IT infra • Create Purchase requests for new requirements • Create waybills to ship IT equipment • Ensure adherence to relevant company procedures and policies Requirements • Good speaking and written language skills – English • Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role • Hands-on experience with Windows & Mac OS environments • Working knowledge of office automation products and computer peripherals, like printers and scanners • Knowledge of networking, endpoint security practices and anti-virus programs • Ability to perform remote troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • Exceptional Customer Service skills. • Keen attention to detail. • Able to prioritize and perform Service Desk tasks • Ability to work various shifts • Manage Client Audit Requirements and provide evidence on a timely manner • Must have a working understanding of the ITIL framework. • Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision. • Customer-oriented attitude • Degree / diploma in Computer Science (preferred) • Able to travel to different offices within/outside the country (if required) • MCSA/MCSE/CCNA would be an added advantage Job Type: Contract Pay: $23.00 - $26.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Experience: • Technical support: 3 years (Required) Work Location: In person