Mpathic

Compensation

Full Description

Job Description: • Handle moderate volume of inbound calls from scholarship families • Provide consistent, accurate and efficient processing of orders and applications • Guide customers through program guidelines and technical processes. • Log interactions accurately using CRM and CCaaS tools. • Actively communicate with Team and Families • Perform other duties as assigned? Requirements: • Must be a U.S. citizen; SC residents preferred. • Experience with school choice or ESA programs preferred, but not required. • Strong interpersonal skills, ability to work autonomously and on a team. • Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs. • Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively. • College degree preferred, High School diploma or equivalent required. • Outstanding interpersonal, time-management, and documentation skills. • Professional work attitude and a willingness to learn and continuously improve. • Dedicated workspace with minimal background noise during calls and online meetings. • Successful completion of all necessary background checks. • Aptitude for problem-solving based on established processes and procedures. • Meticulous habits in logging interactions via established business processes and tools. • Ability to learn and become facile with program guidelines and software tools. • Experience working with Office365 applications. • Experience working with CRMs and Contact Center platforms preferred. • High speed internet connection (with reliable Wi-Fi) Benefits: