Motion Recruitment

Compensation

Full Description

Customer Success & Account Management – B2B SaaS Remote | Full-Time Looking for a high-ownership role where you’ll manage a multi-million-dollar book of business end to end? We’re hiring a proactive, relationship-driven operator to lead customer success, drive expansion, and own renewals from kickoff to close. What You’ll Do: • Own onboarding, activation, adoption, and renewal for a portfolio of high-value B2B SaaS accounts • Drive fast time-to-value and long-term retention through strong implementation and stakeholder alignment • Lead QBRs, build executive relationships, and surface expansion opportunities across accounts • Manage a rolling pipeline of renewals and upsells, handling everything from proposal to procurement • Collaborate cross-functionally with Sales, Product, and Engineering to close gaps and unlock growth • Codify repeatable playbooks as we scale Who You Are: • 2+ years in Customer Success, Account Management, or related client-facing SaaS roles • Proven track record growing and retaining large accounts • Strong commercial instincts: comfortable with pricing, upsells, negotiations, and forecasting • Effective communicator with strong project management and stakeholder alignment skills • Bonus if you’ve worked in regtech, compliance, or financial services—or have startup experience Perks & Benefits: • 401k with 6% match • Company offsites (2–4x/year, destination Airbnb-style) • Health, dental, vision insurance Interview Process: • Quick intro call • Culture and values deep dive • Team interview • Reference check This is a chance to build alongside founders, work on real revenue outcomes, and help shape the future of an emerging category leader. Ready to step in and own it?