Monterra Credit Union

Compensation

Full Description

Job Title: Contact Center Advisor (Hybrid Remote) Company Overview: Monterra Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative financial solutions. With a strong commitment to community and collaboration, Monterra fosters a supportive work environment where employees can thrive and grow. Role Overview: As a Contact Center Advisor, you will be the first point of contact for our members, delivering expert guidance on a wide range of financial products and services. Your role is essential in ensuring a positive member experience through effective communication and problem-solving. What You'll Do: - You will respond promptly and professionally to member inquiries via phone, email, and chat. - You will provide detailed information about Monterra’s financial products and services. - You will assist members with account management, transactions, and problem resolution. - You will collaborate with internal teams to ensure member needs are met efficiently. - You will document member interactions accurately in the CRM system. - You will identify opportunities to promote additional products and services that benefit members. - You will maintain up-to-date knowledge of industry trends and Monterra policies. - You will contribute to a positive team environment by sharing insights and feedback. What You Bring: - Minimum of 2 years experience in a contact center or customer service role, preferably in financial services. - Strong knowledge of financial products such as loans, savings, and credit services. - Excellent communication and interpersonal skills. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a hybrid remote setting. Bonus Points If You Have: - Experience working in a credit union or banking environment. - Bilingual abilities to support diverse member needs. - Certification in customer service or financial services. - Familiarity with compliance and regulatory requirements in financial services. What We Offer: - We offer flexible hybrid remote work arrangements to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and retirement plans. - We offer ongoing professional development and training opportunities. - We offer a collaborative and inclusive workplace culture. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@monterra.com. We look forward to hearing from you!