Monterra Credit Union

Compensation

Full Description

Job Title: Contact Center Advisor (Hybrid Remote) Company Overview: Monterra Credit Union is a member-focused financial institution committed to delivering exceptional service and innovative financial solutions. With a strong community presence and a collaborative work culture, Monterra Credit Union values integrity, teamwork, and continuous growth. Role Overview: As a Contact Center Advisor, you will be the first point of contact for our members, providing expert guidance on a wide range of financial products and services. Your role is essential in ensuring a positive member experience through effective communication and problem-solving. What You'll Do: - You will respond to member inquiries via phone, email, and chat with professionalism and accuracy. - You will provide detailed information about Monterra Credit Union’s financial products and services. - You will assist members in resolving account issues and processing transactions efficiently. - You will collaborate with internal teams to ensure member needs are met promptly. - You will maintain accurate records of member interactions and transactions. - You will identify opportunities to promote additional products and services that benefit members. - You will stay updated on industry trends and product knowledge to provide informed advice. - You will contribute to a positive team environment by sharing insights and supporting colleagues. What You Bring: - Minimum of 2 years experience in a contact center or customer service role within the financial services industry. - Strong knowledge of financial products such as loans, credit cards, and savings accounts. - Excellent communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote contact center environment. - Certification in financial services or customer service excellence. - Bilingual abilities, particularly in Spanish or French. - Familiarity with compliance and regulatory requirements in the financial sector. What We Offer: - We offer a flexible hybrid remote work schedule to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and retirement plans. - We offer ongoing professional development and training opportunities. - We offer a supportive and inclusive workplace culture that values your contributions. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and cover letter through our careers page at www.monterracreditunion.com/careers. We look forward to learning how you can contribute to our team!