Monterra Credit Union

Compensation

Full Description

Job Title: Contact Center Advisor (Hybrid Remote) Company Overview: Monterra Credit Union is a member-focused financial institution dedicated to providing exceptional service and innovative financial solutions. With a strong commitment to community and collaboration, Monterra fosters a supportive work environment where employees can thrive and grow. Role Overview: As a Contact Center Advisor, you will be the first point of contact for our members, delivering expert guidance on a wide range of financial products and services. Your role is essential in ensuring a positive member experience through effective communication and problem-solving. What You'll Do: - You will respond to member inquiries via phone, email, and chat with professionalism and accuracy. - You will provide detailed information about Monterra’s financial products and services. - You will assist members in resolving account issues and processing transactions efficiently. - You will collaborate with internal teams to escalate and resolve complex member concerns. - You will maintain accurate records of member interactions and transactions. - You will contribute to continuous improvement initiatives to enhance member service quality. - You will stay updated on industry trends and Monterra’s product offerings. What You Bring: - You bring at least 2 years of experience in a contact center or customer service role within the financial services industry. - You have strong knowledge of financial products such as loans, credit cards, and savings accounts. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote contact center environment. - Familiarity with credit union operations and member service standards. - Additional certifications in financial services or customer service. - Multilingual abilities to support diverse member needs. What We Offer: - We offer flexible hybrid remote work arrangements to support work-life balance. - We offer competitive salary and comprehensive benefits including health, dental, and retirement plans. - We offer ongoing professional development and training opportunities. - We offer a collaborative and inclusive workplace culture. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and cover letter through our careers page at Monterra Credit Union’s website. We look forward to welcoming you to our team!