Momentum Life Sciences

Compensation

Full Description

Job Description: • Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. • Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. • Works collaboratively with multiple brands and virtual clinical educator teams to provide excellent customer service to promote positive outcomes. • Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text. • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport. • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients. • Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations. • Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. • Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease. • Identify and apply metrics and feedback which lead to successful patient satisfaction. • Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone. • Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations. Requirements: • Associates Degree required and 2 years' experience in pharmaceutical/healthcare patient support services setting (Bachelor's Preferred) • Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience • Experience with being held accountable to metrics and maintaining a high standard of work in a real-time contact environment • Advanced Technology and computer skills with a working knowledge of Salesforce, Genesys, Microsoft Word, Excel, and PowerPoint. • Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. • Ability to quickly learn and accurately retain knowledge in numerous data entry systems • Optimistic, upbeat, and enthusiastic in times of challenge and constant change. • Highly adaptable, flexible, and ability to prioritize multiple tasks • Ability to proactively identify potential issues, risks and implementation concerns • Ability to multitask, organize, and prioritize in a fast-paced environment, including follow-up tasks • Proficiency with the Internet, including the ability to perform searches with the use of multiple screens and browser tabs • Proficient with keyboarding skills with a minimum typing speed of 40 WPM. Benefits: • Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.