Molina Healthcare

Compensation

Full Description

Job Description Job Summary The Manager, Sales Operations will be key to the success of the Marketplace Sales Organization by providing strategy, oversight and implementation of our operational activities and process improvements, including but not limited to commissions, sales systems and tools, reporting and auditing, project management, and sales compliance. Job Duties • Oversee monthly Commissions processing and payments for external and internal sales partners in partnership with internal teams, maintain clear and consistent communication with the Sales team of any exceptions, withholds, and other causes of nonpayment. • Initiate, implement and maintain program improvements, including accurate and current documentation and effective communication of program status and updates to key stakeholders. • Ensure optimal sales team operations and performance, identification of process efficiencies, and partner with business owners, internal teams, and vendors to effectuate change. • Lead team of Sales Operations professionals to elevate performance of Marketplace Growth team. Provide the team with ongoing, consistent feedback in a positive, yet constructive manner, to support professional growth. • Oversight of sales compliance, ensuring all appropriate state and federal regulations are adhered to. Implement audits to confirm compliance and initiate adjustments as needed to ensure appropriate implementation in day-to-day operations. • Responsible for project management of applicable workstreams and clear communication of timelines, deliverables, risks and dependencies for Sales Organization. • Research and address escalations, including identification of root cause, implementation of resolution and oversight of break-fixes as appropriate. • Develop and maintain strong collaborative relationships with internal and external partners, represent Marketplace Sales Operations across a matrixed environment. • Promote a culture of inclusivity, positivity, top performance, open communication and high morale. • Bring a solutions-focused approach to issues facing the Sales Organization. • Other duties as assigned. Discretion/Latitude Works under limited supervision / direction. Relies on experience and judgement to plan and accomplish assigned goals. Decisions require a high level of judgement based on policies/procedures and legal requirements, requires innovation and creativity. Frequent contact with others inside and outside of company. Job Qualifications Education Preferred: College Degree Required Other Training, Technical Skills, or Knowledge 5+ years' experience in management, operations, project management, leadership or related field Health care experience required, Medicare and/or Marketplace experience preferred Excellent organizational and communication skills PHYSICAL DEMANDS: Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.