ModMed

Compensation

Full Description

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a driven Senior QTC Support Specialist to join our positive, passionate, and high-performing RevOps team. This role is responsible for managing the full lifecycle of Quote-to-Cash (QTC) support for named and enterprise accounts. This includes handling workflows for new customers, upsells, renewals, price increases, and ongoing customer retention initiatives. The specialist will ensure accurate contract execution, pricing alignment, usage auditing, invoice reconciliation, and quoting support across systems, ensuring system accuracy and a seamless experience for high-value accounts. In addition to QTC execution, this role plays a key part in revenue retention by leading negotiations for at-risk accounts, including structuring and managing customer buyout agreements. Your Role: Renewals & Retention: Own enterprise renewals, negotiate terms, and manage early termination buyout agreements. Quoting & Pricing: Execute enterprise and strategic price increases, and support quoting for CS/PS deals. Sales & Customer Support: Provide quoting support, respond to contract questions, and handle Salesforce case queues. Usage Auditing: Audit enterprise and strategic accounts to ensure accurate contracting and identify revenue opportunities. Training & Offshore Support: Support and train offshore (Omega) resources on quoting standards and task execution. Finance & Booking: Support invoice reconciliation, end-of-month booking reviews, and ensure accurate financial reporting. Cross-Functional Collaboration: Work with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution. Skills & Requirements: Bachelor's degree (preferred). 3+ years of relevant experience or equivalent combination of experience and education. SaaS industry experience required, ideally in a high-growth or fast-paced environment. 5+ years of experience in Revenue Operations, Sales Operations, or a related role, preferably supporting enterprise-level customers (preferred). Experience managing enterprise customer accounts, including renewals and pricing execution. Proven sales experience with the ability to overcome objections and support customer retention strategies. Strong analytical and problem-solving skills. Excellent verbal and written communication skills with high emotional intelligence. Strong organizational, time management, and prioritization abilities with attention to detail. Effective in both independent work and cross-functional collaboration. Ability to adapt to changing priorities and work in a dynamic environment. Proficiency in CRM platforms; Salesforce and Salesforce CPQ preferred. Knowledge of financial reporting and revenue recognition principles. Collaborative, team-oriented attitude with a willingness to go above and beyond defined responsibilities. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. It takes more than just a great product to modernize medicine. It takes a great team. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team.