Modivcare

Compensation

Full Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints. This role… Interacts with external and internal customers in a professional, helpful and courteous manner. Manages incoming phone calls by responding to requests and assisting with inquiries. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions. Implements solutions to issues and /or escalates unresolved issues. Answers client questions using scripted and non-scripted responses. Records details of calls and messages. Maintains access to, and security of, highly sensitive materials. Refers client complaints to appropriate parties. Maintains protocol information supplied from reference materials, memos, and training sessions. Places outbound calls to clients and client representatives to discuss returning company equipment. Recognizes, documents, and alerts manager of trends in calls and communications received. Maintains detailed files for documentation. Updates customer files, as warranted. Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation. Identifies root causes and recommends process improvements in order to prevent future problems. Maintains project productivity and quality goals. Participate in other projects or duties as assigned. We are interested in speaking to individuals with the following… High School Diploma or GED required. Zero (0) plus years of experience. Or equivalent combination of education and/or experience. Self-motivation and the ability to work independently and with teams. Proficient in the use of Word, Excel, Outlook, and PowerPoint. Excellent oral and written communication skills. Proficient in managing multiple tasks as the same time. Ability to work flexible hours and overtime when needed. Hourly Rate: $17.00 an Hour! Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!