Modivcare

Compensation

Full Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! The Claims Specialist II is responsible for providing exceptional customer service for the claims team that includes reviewing, processing and managing claims submitted by drivers, as well as checking for accuracy and completion of documentation and attachments. In this role you will... Review incoming claims and related documentation to ensure accuracy and completeness. Address inquiries or concerns from drivers related to claim status, payment, and discrepancies. Enter claim information and relevant details into the claims processing system. Review company policies to determine coverage and assess validity of claim. Apply established guidelines and policies to determine claim eligibility and process claims accordingly. Obtain missing information by using standard scripts or form letters. Collaborate with drivers when applicable to gather additional information or clarify claim details. Maintain productivity and adheres to departmental deadlines, policies, and procedures in handling of Report suspected fraudulent claims to Fraud, Waste, and Abuse (FWA) department. May assist in claims review to ensure compliance and/or fraudulent/abuse. Participate in other projects or duties as assigned. Organize and maintains departmental deadlines, policies, and procedures. Collaborate with other departments to resolve inquiries and concerns. Provide exceptional customer service via phone. We are looking for someone with... High School Diploma required. One (1) plus years of experience in a data or claim processing role, Or equivalent combination of education and/or experience. Strong attention to detail and proficient data entry skills for accurate claims processing Working knowledge of Microsoft applications (Word, Excel and Outlook) Analytical mindset with the ability to interpret claim data and follow established guidelines Excellent customer services skills Strong verbal and written communication skills to interact with a superior customer-focused demeanor Problem solving abilities to address claim issues and resolve discrepancies Ability to work independently and as a member of a team. Ability to accurately type 35 words per minute and use of 10-key. Salary: $17/ hour Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!